Privacy Policy Privacy Policy

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This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, respond to a survey, fill out a form or enter information on our site.

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
      To improve our website in order to better serve you.
      To allow us to better service you in responding to your customer service requests.
      To administer a contest, promotion, survey or other site feature.
      To quickly process your transactions.

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
      Help remember and process the items in the shopping cart.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won’t affect the user’s experience that make your site experience more efficient and may not function properly.
However, you will still be able to place orders .

Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links
We do not include or offer third-party products or services on our website.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
To be in accordance with CANSPAM, we agree to the following:

If at anytime you wish to unsubscribe to our email marketing, you may simply click the “unsubscribe” link at the bottom of our emails to ensure your name/email will be removed securely from our email list.  We do and will not sell your emails to any third party for any reason.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
817 N. Herron Rd

Knoxville, Tennessee 37932

United States
Last Edited on 2016-10-07

General Class Attendance Policies

Thank you for your interest in our classes. Here are some policies to help you plan for and enjoy your experience! Registration ends two days prior to the class date. If you wish to register after that you may call us and request admission to the class. Cancellations made seven days prior to the class will receive a full refund. If cancellation must happen after the 7 day window due to extenuating circumstances, we may under our discretion offer a credit toward another class.

For safety reasons, all guests that enter the kitchen facility must adhere to our dress code. Wear closed toe non-skid and comfortable shoes. Wear comfortable clothing that can get soiled. No jewelry on hands or wrists. All guests attending classes will sign a waiver form. Please download the form from our web site and bring the completed form with you or fill out online for email delivery. Classes involve demonstration and hands-on instruction which may include use of burners, knives, ovens, stoves, mixers and other equipment and small-wares.

For kids classes, parents may stay in the waiting room or kitchen area at the Instructors discretion. Parents should not interfere in class instruction. Classes may be in a group or individual format depending on the type of instruction decided upon by the Instructor. Choosing of groups during kids classes is the responsibility of the Instructor and is treated as a valuable component of the learning process. In the event of inclement weather, we will notify you via email if your class is cancelled. We will then work out an arrangement to re schedule the class or offer credit for another class. If we decide to continue with the class, those unable to attend should contact us immediately. Children under the age of 7 must be accompanied by a parent or guardian at all times.

Party and Group Class Policies

Thank you for your interest in our parties and group classes! Here are some policies to help you plan for and enjoy your experience! Advance payment deposit in full is required to reserve your desired class or party date and time. These arrangements should be made at the time you make the reservation. We accept cash or check as payment for group classes and parties. Cancellations made 14 days prior to the reserved date will receive a full refund. No refunds will be given after the 14 day window.

If a cancellation must happen due to extenuating circumstances we may re-schedule or refund depending on the situation and at our discretion. If the guest count increases above the original agreed upon count, we require notice within seven days so we can plan on having the correct amount of product for everyone. There will be a per guest charge if your count goes above the count agreed upon in your reservation. Payment for guests above the number paid for during the reservation process is due on the day of the event. The cost per person dollar amount will be determined at the time that you reserve the party or group class. Invitations if needed can be picked up at the school or emailed to you in the form of an E-Card upon payment of the deposit.

All guests are required to complete a waiver and media form. These forms can be downloaded and printed from our web site or filled out online for email delivery. No one will be allowed to attend without a completed waiver form. Classes and parties may involve demonstration and hands on instruction which may include use of knives, cooking equipment, and small wares. Closed toe shoes of a no- skid type are required for safety reasons. In the event of inclement weather, we will notify you via email if your class or party is cancelled. We will then work out an arrangement to re schedule the party or class. If we decide to continue with the party or group class, guests unable to attend should contact us immediately.

For kids parties, parents may stay space permitting. Children under the age of 6 must be accompanied by a parent or guardian. Parties are for guests ages 5 to adult.